SERVICE-CLOUD-CONSULTANT NEW APP SIMULATIONS, HOT SERVICE-CLOUD-CONSULTANT SPOT QUESTIONS

Service-Cloud-Consultant New APP Simulations, Hot Service-Cloud-Consultant Spot Questions

Service-Cloud-Consultant New APP Simulations, Hot Service-Cloud-Consultant Spot Questions

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Tags: Service-Cloud-Consultant New APP Simulations, Hot Service-Cloud-Consultant Spot Questions, Test Service-Cloud-Consultant Questions Fee, Service-Cloud-Consultant Reliable Exam Cram, Service-Cloud-Consultant Valid Test Test

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To earn the Salesforce Service-Cloud-Consultant certification, candidates must pass a 60-question, multiple-choice exam that covers various topics related to the Service Cloud platform, including case management, contact center management, service entitlements and contracts, knowledge management, and collaboration and communities. Service-Cloud-Consultant Exam also tests candidates on their ability to customize and configure the Service Cloud platform to meet specific business requirements.

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100% Pass 2025 Service-Cloud-Consultant: Professional Salesforce Certified Service cloud consultant New APP Simulations

The Salesforce market has become so competitive and challenging with time. To meet this challenge the professionals have to learn new in-demand skills and upgrade their knowledge. With the Salesforce Service-Cloud-Consultant certification exam they can do this job quickly and nicely. Your exam preparation with Service-Cloud-Consultant Questions is our top priority at 2Pass4sure. To do this they just enroll in Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) certification exam and show some firm commitment and dedication and prepare well to crack the Service-Cloud-Consultant exam.

Salesforce Certified Service cloud consultant Sample Questions (Q48-Q53):

NEW QUESTION # 48
Universal Containers wants to be able to assign cases based on the same criteria they use for chat .
Which feature should a consultant recommend?

  • A. Omni-channel Queue-based routing
  • B. Chat Queue-based routing
  • C. Omni-channel Skills-based routing
  • D. Case Skills-based Assignment Rules

Answer: A

Explanation:
Omni-channel Queue-based routing is a feature that can enable Universal Containers to assign cases based on the same criteria they use for chat. Omni-channel Queue-based routing allows administrators to define routing configurations and rules that determine how work items, such as cases and chats, are routed to agents based on criteria such as availability, capacity, and skills. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_queue_based_routing.htm&type=5


NEW QUESTION # 49
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones.
Which solution should a consultant recommend?

  • A. On-Demand Email-to-Case
  • B. Web-to-Case
  • C. Salesforce for Outlook
  • D. Email-to-Case

Answer: D

Explanation:
Explanation
Email-to-Case is a solution that can meet the requirement of Universal Containers' email policy that requires all email traffic to remain within its firewall. Email-to-Case allows administrators to set up an email service that runs on their own servers and converts email messages into cases in Salesforce. Email-to-Case does not require any email messages to be sent or received outside the company's firewall, unlike On-Demand Email-to-Case. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_email_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_email_email2case.htm&type=5


NEW QUESTION # 50
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

  • A. Set article Org Wide Default to Public ReadWrite.
  • B. Add Authors to the FaQ Data Category.
  • C. Grant Authors access to the FaQ record type
  • D. Grant Authors access to the FAQ article type.

Answer: C

Explanation:
After migrating from Knowledge to Lightning Knowledge, Authors need to have access to the record types associated with the article types they want to create. Granting Authors access to the FAQ record type will allow them to create FAQ articles in Lightning Knowledge. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_migration.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_migration_record_types.htm&type=5


NEW QUESTION # 51
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?

  • A. Omn-Channel Routing
  • B. Appointment Assitant
  • C. Incident Management
  • D. Video Support

Answer: A


NEW QUESTION # 52
SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this
best be achieved?

  • A. Use entitlements to define a process and milestones
  • B. Use escalation rules
  • C. Use case teams to close

Answer: A


NEW QUESTION # 53
......

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